FAQ

How long does shipping take?
Cairo and Giza: Within 2-5 working days.
Anywhere else inside Egypt: Within 2–6 working days.

Pre-orders usually take 7–14 days.

How can I make sure of my size?
Please refer to our size chart and model dimensions under each product on our website to ensure you select the correct size.

I didn’t receive an order confirmation; what should I do?
Please check your spam or junk mail folder in case the order confirmation landed there. If you still can't find it, feel free to contact us.

Can I check the package and inspect the products when they arrive?
Yes, you’re welcome to check the package and inspect the products upon delivery. However, please note that any decision not to accept the items at this stage will incur shipping fees.

Can you send me two sizes to choose between them?
Unfortunately, we can’t send two sizes, but we allow exchanges once the courier has left.

What is your exchange/refund policy?
We only allow exchanges within 3 days of receiving your order.

How can I make an exchange request?
Please fill out our exchange form available on our website.

What if the item I receive is damaged or incorrect?
If there’s an issue with your order, please contact us within 48 hours of delivery, and we’ll arrange for an exchange or replacement.

Can I cancel or modify my order?
Orders can only be canceled or modified within 1 hour of placing them.  Please contact us immediately if you need to make changes.